Return Policy

To ensure the best quality, we do not accept returns for consumable merchandise - this includes all types of food.  This policy is for your benefit to ensure that you get safe, sanitary and 100% un-altered products that have not been contaminated by any outside sources. 

 

​Absolutely no returns after 15 days of purchase. No Returns or Exchanges on Sale or Clearance Items.  Unless due to an error on our part or if the merchandise is defective, the return will be subject to a 20% re-stocking fee to cover the costs of packaging, labor, and credit card fees we have incurred. If items have already shipped when the return is made, shipping costs will not be refunded, and customer will be responsible for all shipping costs to return the products to Double B Sweets. In-store credit only is issued, no cash refunds or credit card refunds will be issued unless due to an error on our part.

 

Damages

Certain products are fragile and very temperature-sensitive. Double B Sweets endeavors to pack all of our products carefully in order to prevent breakage. Damage is usually caused by careless handling during shipping.

 

We recommend that you check your order carefully upon receipt, especially if the package appears damaged externally.

If your package or its contents are visibly damaged upon receipt notify the shipper immediately as you probably have a claim with them.

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Store Policy & Privacy

Double B Sweets offers no warrantees, written or implied, for any products we sell.  Double B Sweets is not responsible for products you create using our supplies.  Customers are responsible for testing our supplies in your recipes for compatibility and safeness.

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Double B Sweets is not responsible for any errors or omissions on this website.

 

​Personal Information

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. We do not sell or give away any information you provide for us (including your personal info or email address).

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Terms and Conditions

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
 

Promotional Emails & Content

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.